Return Steps

If you would like to return or exchange your purchase for any reason, please follow the returns procedure below.

  • LOG IN:
    Log into your account at us.zimmermannwear.com. 
    Under 'My Account', select 'Returns Authorisation' and follow the prompts. If you wish to exchange one item and refund another, you will need to follow the process separately for each item you are returning.
  • RETURNS FORM:
    All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
  • EXCHANGE:
    We can only exchange items for a different size. Due to the select nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, we recommend returning your purchase for a refund and placing another order.
  • SENDING RETURNS:
    When returning items, please enclose:
    • The completed Returns Form, including your RA number
    • Your receipt (included in your delivery)
    • The item(s) for return, including packaging
  • Please return your items.

Within the USA:

To organise a return:

  1. Enclose the garment (and its original packaging including Zimmermann box), and the returns form, inside secure packaging;
  2. Affix the returns label (enclosed in your original shipment) to the outside of the package;
  3. Contact UPS and give it to a UPS driver, place it in a UPS drop box or drop it at a UPS facility. To find a local UPS location, visit www.ups.com.

While Zimmermann covers the costs of returns using the prepaid returns label within the USA, we do not refund initial shipping charges for goods returned. Items we exchange will be resent to you at our own cost.

Please note items received outside of the specified returns period will not be accepted.

Returns from Canada, the UK, Europe, South America, the Middle East and the Caribbean:

Please either mail the item back to us or use a reputable courier company of your choice.

Express Mail: For returns sent by mail, please use an express postal service to ensure your item is received within the accepted time frame.

Courier: For returns sent by courier, please use a reputable courier company of your choice, such as UPS.

Return your goods to the following address:

ZIMMERMANN ONLINE STORE
55 MERCER ST
NEW YORK
NEW YORK 10013
USA

We do not refund initial shipping charges for goods returned. Items we exchange will be resent to you at our own cost.

Please note items received outside of the specified returns period will not be accepted.

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